Judimart Privacy Policy – Malaysian Player Personal Data Protection

1Introduction and Scope of This Privacy Policy

Judimart ("we", "our platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy transparently explains how we collect, store, process and share your personal information when you register, log in or use the judimart platform via our website or mobile app.

By using the judimart platform, you agree to the data collection and usage practices described in this document. If you disagree with any part of this policy, please stop using our platform and contact us for assistance with account closure.

2Personal Data We Collect

Judimart collects personal data in two main ways — information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

2.2 Information Collected Automatically

When you use the judimart platform, our systems automatically record certain technical information that helps us deliver and improve our services:

• IP address and location information derived from it
• Device type, operating system and browser version used
• Gaming activity history and transaction records within the platform
• Session data including login time, logout time and pages visited
• Cookie information and device identifiers (further details in Section 7)

3How Judimart Uses Your Data

Judimart only uses your personal data for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Account Operations: Create and manage your account, process logins, and verify your identity during important transactions.
• Financial Processing: Process deposits, withdrawals, and any other financial transactions you carry out on the judimart platform.
• Legal Compliance: Fulfil KYC and AML obligations required by regulatory bodies, including record retention for periods prescribed by law.
• Platform Security: Detect and prevent fraud, money laundering, multi-account usage, and any suspicious activity or violations of judimart's terms.
• Service Communications: Send you account-related notifications, transaction confirmations, and important security information.
• Platform Improvement: Analyse usage data in aggregate (not individual data) to improve the judimart interface, performance, and user experience.
• Marketing (with Consent): Contact you about judimart promotions and offers — only if you have agreed to receive marketing communications.

4Data Sharing with Third Parties

Judimart does not sell or transfer your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, judimart may share your data in the following situations:

4.1 Trusted Service Providers

Judimart works with carefully selected third-party service providers to support platform operations — including payment processors, licensed game providers, and identity verification services. These providers are only permitted to access data necessary for their services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

Judimart will disclose required data to authorities when mandated by law, court order, or direction from a qualified regulatory body. In such situations, we will notify you if permitted to do so under applicable law.

4.3 Business Transfers

If judimart is involved in any merger, acquisition or asset transfer, user data may form part of the transferred assets. In such cases, the receiving party will be bound by a privacy policy at least equivalent to this one.

5Your Personal Data Security

Judimart implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• 256-bit SSL Encryption for all data communications between your device and judimart servers
• Data encryption at rest for all sensitive information stored in our database
• Role-based access control which ensures only authorised personnel can access user data
• Two-factor authentication (2FA) for administrative access to judimart internal systems
• Regular security audits by independent third parties to identify and address any vulnerabilities
• Continuous threat monitoring via an active intrusion detection system operating 24/7

6Data Retention Period

Judimart retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by law. The following are the general retention period guidelines we follow:

• Active account data: Retained for the duration your account is active and for a defined period after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in line with financial and tax regulatory requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in line with AML requirements.
• Activity and security logs: Retained for 2 years for security investigation and audit purposes.
• Customer support communications: Retained for 3 years for reference and training purposes.

Once the relevant retention period has expired, your data will be securely deleted or anonymised in a way that it can no longer be personally linked to you.

7Cookies and Tracking Technologies

The judimart platform uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for you.

You can manage optional cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the judimart platform.

8Your Privacy Rights as a judimart User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and judimart's internal policies, you have the following rights regarding your personal data:

9Children's Privacy and Age Restrictions

The judimart platform is not designed for, and does not collect data from, individuals under the age of 18. If we discover that we have collected personal data from a minor without knowledge, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe your minor child has registered at judimart, please contact our privacy team immediately by email at [email protected] for prompt action.

10Amendments to This Privacy Policy

Judimart reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material amendments are made, we will notify you via in-app notification or your registered email at least 14 days before the changes take effect.

We encourage you to check this page periodically. The last updated date is always displayed at the top of this document. Continued use of the judimart platform after amendments take effect constitutes your acceptance of the updated policy.

11Contact judimart's Privacy Officer

If you have any questions, concerns or wish to exercise your privacy rights, please contact judimart's Privacy Officer through the following channels:

• Privacy Email: [email protected] — for personal data-related requests
• General Support: [email protected] — for general enquiries about the privacy policy
• Live Chat: Via the chat icon within the judimart platform (24/7)

We will endeavour to respond to all privacy-related requests within 30 business days of receipt. For more complex requests, we may require additional time and will keep you informed of the progress of our review.