Judimart FAQ – Complete Questions and Answers for Malaysian Players

No. Each individual is only permitted to hold one active account at judimart. Registering multiple accounts is a violation of the terms of use and may result in the closure of all associated accounts along with forfeiture of balances. Please use a single account for all activity on our platform.

The minimum age requirement is 18 years old. This is an absolute condition we strictly enforce. Age verification is carried out during the KYC (Know Your Customer) process when you submit your identification documents. Accounts found to be held by underage individuals will be terminated immediately.

Go to the Login and click "Forgot Password". Enter the phone number or email address you registered with. An OTP code will be sent to your phone number to verify your identity, after which you can set a new password. If you're still having trouble, contact our customer support team via Live Chat.

KYC verification is required before your first withdrawal can be processed. You'll need to submit a copy of your MyKad (front and back) along with proof of current address, such as a utility bill or bank statement. The review process typically takes 24 to 48 hours. Make sure the details you registered with match the documents you submit.

Judimart supports a variety of deposit methods including FPX (online banking), DuitNow, and popular Malaysian e-wallets. Deposits via FPX and DuitNow are typically credited to your account within minutes of a successful transaction. No additional fees are charged by judimart for deposits.

Withdrawal requests submitted during office hours are usually processed within 15 minutes to 4 hours. Requests submitted outside office hours may take up to 24 hours. Your first withdrawal requires completed KYC verification before it can be processed.

The minimum deposit amount at judimart is RM10. The minimum withdrawal limit is RM30. Maximum limits depend on your account's VIP level — the higher your VIP level, the higher the daily withdrawal limit allowed. Check the VIP our page for full details on limits by tier.

If your deposit has not been credited within 15 minutes of a successful transaction, save your proof of payment (screenshot of the receipt or bank confirmation email), then contact the judimart support team via live chat. Provide the transaction reference number and our team will investigate promptly. Most cases are resolved within 30 minutes.

No. For security and compliance with anti-money laundering policy, all withdrawals can only be made to a bank account registered under the same name as the judimart account holder. This policy has no exceptions for any player.

New judimart members are eligible for a welcome bonus package that includes a first deposit bonus, free spins on selected slots, and weekly cashback. Bonuses are credited automatically after the first deposit is successfully processed. All bonuses are subject to rollover requirements — read Terms & Conditions our page for detailed information.

A rollover requirement means you need to wager your bonus amount a set number of times (depending on the offer) before any wins from that bonus can be withdrawn. For example, a 20x rollover on a RM50 bonus means you need to place a total of RM1,000 in bets before you can withdraw those winnings. Always check the rollover terms for each offer before claiming a bonus.

Yes! judimart offers a range of ongoing promotions for active members, including weekly cashback, deposit reload bonuses, special offers for public holidays, and exclusive promotions for VIP members. Check the promotions section in your account regularly or enable notifications so you never miss the latest offers.

First, check that you meet all the eligibility requirements for the bonus, such as the minimum deposit amount and the promotion period. If you're certain you qualify but the bonus hasn't been credited within an hour, contact our support team via Live Chat. Have your bonus offer details and proof of deposit ready to speed up the review.

Judimart offers a wide range of game categories including online slots with hundreds of titles from licensed providers, Live Casino with real-time professional croupiers, Bingo interactive, Sports Betting covering the world's major leagues, and much more. All games are accessible with the same account.

Yes. All slot and casino games at judimart use Random Number Generator (RNG) technology that has been audited by accredited independent bodies. This ensures every game outcome is completely random and cannot be manipulated. All game providers partnering with judimart are licensed and subject to strict regulatory oversight.

Some slot games offer a demo mode that lets you play with free credits for exploration purposes only. Wins from demo mode cannot be withdrawn. To play with real money and have a chance to win real prizes, you'll need to make a deposit into your judimart account.

Yes. The judimart system saves the state of every game session in real time. If your connection drops while a game is in progress, your balance and game state will be restored when you log back in. If there is any discrepancy in your balance after a connection interruption, contact our support team with the time and game details.

Judimart uses 256-bit SSL encryption to protect all data travelling between your device and our servers. Personal and financial information is stored in systems protected by multi-layered access controls. We never store your credit card or banking details directly — all financial transactions are processed through independently secured payment gateways.

Act immediately: change your account password right away, then contact the judimart support team via live chat and report the suspicious activity. Our team will temporarily freeze the account for investigation and help you regain full control. As a precaution, enable two-factor authentication (2FA) from your account security settings.

Never. The judimart team will never ask for your password through any communication channel, including Live Chat, email, Telegram, or phone. If anyone claims to be a judimart staff member and asks for your password, it is a fraud attempt. Do not share that information and report it to us immediately.

The judimart app is available for iOS and Android. Visit the App our page for the official download link. Always download only from official judimart sources to avoid fake apps that could compromise your data security.

Yes, fully. Your judimart account is one account for all platforms. The same login works on the website, iOS app, and Android app. Your balance, game history, bonuses, and account settings are all synced in real time across every device you use.

The judimart app provides access to all major game categories including slots, Live Casino, bingo and Sports Betting. The app interface is optimised for mobile screens with intuitive navigation and fast load times. Some games may require a stable internet connection for the best experience, especially Live Casino.

Log in to your judimart account, go to "Account Settings" then select "Responsible Gaming". From there you can set daily, weekly or monthly deposit limits. Limits take effect immediately and can only be decreased instantly — increasing a limit requires a waiting period of 24 to 72 hours. Learn more on the Responsible Gaming ours.

Judimart offers temporary self-exclusion (24 hours, 48 hours, 1 week or more) and long-term self-exclusion (minimum 6 months to permanent). During the exclusion period, you will be unable to log in to your account and will not receive any marketing communications. Self-exclusion cannot be reversed before the chosen period ends.

Beyond the self-control tools available in your judimart account, our trained support team is ready to help without any judgement. You can also reach out to our support team for referrals to professional help resources. Read the full guide on the Responsible Gaming our page, which contains detailed information on how to get help.